When will my order arrive?

To request your order status:

If you would like to know the status of your order, please use the order management tool on our website.

Note for the "e-mail address" field

Important: Please enter the e-mail address, which you have deposited with your order, in the field "E-mail address".

Note on "Order number"

In the field "Order number", enter the order number which you have received in the order confirmation. We sent them by e-mail.

I have not received an order number

If you have not received an order number, please contact using the direct support form on our support page.  You will then receive all information about your order.

Please note that you will receive the same information if you call us. It is much quicker, easier and more convenient for you to use the resources available on the website.

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