Error message in the Project inside the Saal Design desktop software

Do you get an error message while working on your project?

If you receive an error message in the software, please proceed as follows:

• Open the settings dialogue of the software (via the gearwheel symbol) and select "Delete temporary data". Then, select "Delete thumbnails", check the option "Delete temporary data" and click on "Delete now".

If the problem only occurs on certain pages, we suggest selecting the affected pages and deleting the all of the content. To do this, click on "Page" in the right side of the screen, and under "Layers" click on "Select All". Remove the selected elements by clicking on the delete symbol (a trash can) that appears on top of the elements. Afterwards, no more elements should be displayed under the "Layers" section. Now, please rename the image files and reinsert the content (the renamed image files, text fields, cliparets, etc.) into the pages and save the project under a new name.

If there is still a problem, please let us know what steps you took until the error message appeared.

We also kindly ask you to send us the error log (see below the "Reading the error log" section), a screenshot of the problem as well as the name and version of your operating system in response to this message.

Project cannot be uploaded:

If the data takes too long to load during the upload, or if you see an error in the order data, please:

• Open the settings dialogue of the software (via the gearwheel symbol) and select "Delete temporary data". Then, select "Delete thumbnails", check the option "Delete temporary data" and click on "Delete now".

It is also possible that our software is blocked by your firewall or antivirus. Please, check this and unblock the software in the firewall or antivirus program, if necessary.

After applying these changes, check the input of all your data again and make sure they are all valid.

If there are any problems specific to entering your email address, please try submitting the order using an alternative email address.

If there is still a problem, we kindly ask you to send us the error log (see below the "Reading the error log" section), a screenshot of the problem as well as the name and version of your operating system in response to this message.

Reading the error log:

You can find the error log via the software, accessible by clicking on the small gearwheel symbol and, once inside, clicking on the button "Open log file folder"; a window with the log files will open. Alternatively, you can find the log file under the following path on your computer (where it says "[User]", you have to enter the username you are working with):

Windows:

C:\Users\[User]\AppData\Roaming\SaalDesignSoftware\Local Store\log

Mac:

/Users/Libary/Preferences/SaalDesignSoftware/Local Store/log

Once you have the log files, please send them to us as text files (.txt) using the form in https://www.saal-digital.co.uk/support/.

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